Privacy Policy

ITD Innovation Information Technology LLC (UAE)

Effective Date: 01/01/2026

Last Updated: 01/01/2026

Your privacy matters to us at ITD Innovation Information Technology LLC (“ITD”, “we”, “us”, “our”). We are committed to protecting your personal data and ensuring transparency in how your information is collected, used, stored, and shared. This Privacy Policy explains our practices in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) (“UAE PDPL”) and other applicable regulations.

We believe privacy is a fundamental right and strive to ensure your personal data is handled with the utmost care and respect—whether you are a client, partner, supplier, job applicant, or a visitor to our website and platforms.

1) Scope of this Policy

This Privacy Policy applies to:

Visitors to our website(s), landing pages, and digital platforms
Individuals contacting us through forms, email, phone, WhatsApp, or social media
Clients and client representatives
Business partners, suppliers, and contractors
Users of our services, solutions, and customer support

This Policy does not cover third-party websites linked from our platforms. We recommend reviewing the privacy policies of those third parties.

2) Key Definitions (UAE PDPL Terms)

For clarity:

Personal Data: Any data relating to an identifiable natural person (directly or indirectly).
Data Subject: The person whose personal data is processed.
Processing: Any operation performed on personal data (collection, storage, use, disclosure, deletion, etc.).
Controller: The entity that determines the purpose and means of processing personal data.
Processor: A third party processing personal data on behalf of the controller.

For purposes of this Policy, ITD Innovation Information Technology LLC acts as the Data Controller for personal data collected through our platforms and communications.

3) Personal Data We Collect

We may collect personal data in the following ways:

A) Data You Provide Directly

Full name
Email address
Phone number
Company name, department, job title
Inquiry details, messages, and support requests
Contractual or business documentation (where applicable)
Billing-related information (only if required for service delivery)

B) Data Collected Automatically

When you use our website or platforms, we may collect:

IP address
Device identifiers
Browser type and version
Pages visited and time spent
Referring/exit pages
Approximate location (based on IP)
Cookies and tracking data (see Section 10)

C) Data from Third Parties (Where Applicable)

We may receive personal data from:

Business partners or referral sources
Publicly available sources (e.g., company websites)
Service providers supporting analytics, marketing, or communications

4) Why We Process Your Personal Data (Purposes)

We process personal data for legitimate business purposes such as:

Responding to inquiries and providing requested information
Providing, delivering, and managing our services
Communicating about projects, proposals, and updates
Providing customer support and troubleshooting
Improving our website, services, and user experience
Security monitoring, fraud prevention, and risk management
Compliance with legal obligations and regulatory requirements
Managing contracts, invoices, and business operations

We do not use your personal data for unrelated purposes without lawful justification.

5) Lawful Basis for Processing (UAE PDPL Compliance)

Under the UAE PDPL, we process personal data based on lawful grounds, including where applicable:

Your consent (for example, marketing communications where required)
Performance of a contract or taking steps at your request before entering a contract
Compliance with legal obligations under UAE law
Legitimate interests, provided your rights and freedoms do not override those interests
Protection of rights, such as handling disputes or enforcing agreements

Where consent is used as the lawful basis, you may withdraw consent at any time (see Section 9).

6) Marketing Communications

We may send service-related messages or updates where relevant. If we send marketing messages:

We will do so in compliance with UAE PDPL and applicable UAE telecom/marketing rules
You may opt out at any time by:
- Clicking “unsubscribe” (if included), or
- Emailing us at info@itdtech.ae

Opting out of marketing does not affect service-related communications (e.g., contract updates, support notifications).

7) Sharing and Disclosure of Personal Data

We do not sell personal data. We may share personal data only when necessary and with appropriate safeguards, including with:

A) Service Providers (Processors)

Such as:

Website hosting providers
Email and communication platforms
CRM and customer support systems
Analytics providers
Cybersecurity and IT support providers

These parties are authorized to process data only under our instructions and for specific purposes.

B) Legal and Regulatory Authorities

We may disclose personal data when required to comply with:

UAE laws, court orders, lawful requests
Regulatory requirements
Enforcement of legal rights or prevention of harm

C) Business Transfers

If ITD is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to confidentiality and legal safeguards.

8) International Data Transfers

Your personal data may be stored or processed outside the UAE depending on our service providers and hosting arrangements.

Where we transfer personal data internationally, we ensure appropriate safeguards are applied, including:

Contractual protections with third parties
Security controls and access restrictions
Compliance with UAE PDPL requirements for cross-border data transfers

9) Your Rights Under UAE PDPL

Subject to UAE PDPL and applicable regulations, you may have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data (where applicable)
Withdraw consent (where processing is based on consent)
Object to processing in certain situations
Request restriction of processing where applicable
Request data portability (where technically feasible and legally applicable)

To exercise your rights, contact us at: info@itdtech.ae

We may request identity verification before fulfilling requests to protect your privacy and prevent unauthorized access.

10) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Ensure website functionality
Improve performance and user experience
Measure traffic and analytics
Enhance security and detect suspicious activity

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

If required, we will provide a cookie notice and obtain consent where applicable.

11) Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes outlined in this Policy
Provide services and support
Meet contractual obligations
Comply with UAE legal or regulatory requirements
Resolve disputes and enforce agreements

When personal data is no longer required, we securely delete or anonymize it.

12) Data Security

We maintain appropriate technical and organizational security measures, including where relevant:

Access controls and authorization management
Encryption (in transit and/or at rest where applicable)
Secure hosting and firewall protections
Monitoring for suspicious activity
Regular updates and security patching
Limited access to personal data on a need-to-know basis

No method of transmission is 100% secure; however, we take reasonable steps to protect your data.

13) Children’s Privacy

Our services and website are not intended for children. We do not knowingly collect personal data from individuals under the age required by UAE law for valid consent.

If you believe a child has provided personal data, please contact us so we can take appropriate action.

14) Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Legal or regulatory changes
Improvements in our services
Updates to internal practices

Any updates will be posted on our website with a revised “Last Updated” date.

15) Contact Us

If you have questions about this Privacy Policy or how we handle personal data, contact:

ITD Innovation Information Technology LLC

Email: info@itdtech.ae

Website: itdtech.ae

Phone: +971 50 9862239